We want you to be completely satisfied every time you shop with us. However, occasionally, we understand that you may want to return items.
In order to return any items it is important that you first read the all of the following Returns Policy, which is in accordance with our Terms and Conditions.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.
As long as Goods are in their original condition and remain unopened and unused with their label intact they may be returned within seven working days. We will issue a refund for the price you paid for the item minus any shipping charges.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
We will not accept any returned goods without authorisation from, which you can obtain directly from us by contacting us. We will send you an authorisation note which must be included in the consignment along with the goods to enable efficient processing of your returned goods.
Email [email protected] to obtain authorisation.
If and when item is delivered it is damaged or defective you must contact us immediately. We will arrange with you for it to be returned to us. In this case we will refund the reasonable postage cost for return.
If you have ordered the wrong size, we will exchange the garment for another size at no extra cost where available.
If you order the wrong garment, we will exchange or refund the garment cost only.
In any case, you bear the cost of returning the garment to us, and the garment must be in the same unused condition as when it left us.
If we have delivered the wrong item to you we will class the item as defective/faulty and will refund to you any reasonable delivery costs.
However, you will still need to request authorisation and allow us to either arrange for collection from your premises, or arrange with you the cost of postage to us.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase (for example, postage and packaging).
You shall be responsible for the insurance of all goods returned to us for service or credit unless otherwise stated. This shall be at your risk until receipt of the goods by us. The onus of proof of safe delivery shall rest with you.
We cannot deliver to Post Office Boxes